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Thursday, April 22, 2010

The light went out...

Well, of course things aren't going as smoothly on the kitchen as I'd hoped. Tuesday was finally appliance day (after 2, or was it 3 previous reschedules?). The Sears truck finally shows up at 10 till 6p, and lo and behold, all they have is the refrigerator. We had kind of figured this was going to happen, because for all the previous installation appointments, we had received two confirmations phone calls...one from Sears about the refrigerator (which doesn't really require "installation") and one from a Sears contractor who would come to install the stove, micro-hood, dishwasher, and garbage disposal. We never got a confirmation call from an installer, so we weren't terribly surprised that only the refrigerator showed up. The other things are now scheduled to be installed today, but my hopes of having a dishwasher were dashed by our contractor, who said he wanted the plumber to install it and the garbage disposal (which makes sense, since we have no sink at the moment), and that won't happen until we get the granite countertops, and that won't be until sometime next week...so yes, I'm guessing it will be another two weeks before we have a functional kitchen, which will be SIX WEEKS LONGER than originally predicted. My patience is really wearing thin...

In other news, Mallory and I celebrated our second wedding anniversary on Tuesday -- yay us! And Tyler is having his fourth birthday party at McDonald's on Saturday, so I'll be sure to post some pictures.

You'll love this...Mallory literally just called me as I was typing this. The installer did show up today, but gave Mallory a fake name (so as not to incur Mallory's wrath, because this is the same idiot who just didn't bother to call us on Tuesday when he was originally SUPPOSED to come out). Mallory overheard him on the phone giving his real name, so they just had a nice little spat. And guess what else? He doesn't have the stove...the refrigerator guys were supposed to bring that with them on Tuesday. Now Sears claims a delivery was never set up on that item, even though our receipt clearly shows that it was. I guarantee this is the fault of the incompentent (insert b-word here...I am REALLY frustrated!!) who called us a few weeks ago and told us we needed to come pick up our items from the dock or she would return them to stock...Mallory told her that we were never supposed to come pick anything up, it was all scheduled for delivery and installation. Bet she just cancelled it instead...arrrrgggghhhh! I'm taking a personal day tomorrow...I really need a drink! :-(

3 comments:

Andrew and Edi McIlwain said...

That is terrible. I would be LIVID! Hope things start going a little more smoothly for y'all.

Edi

Challon said...

That sucks for you guys! Hopefully it will be better in the next few weeks!

HSMason said...

That is just TERRIBLE service. I feel for y'all. We just didn't have a fridge when we moved in. Only one in the basement and wine cooler in the kitchen... and I thought we were roughing it! :) Hang in there. Maybe you can get in touch with the manager at the Sears or better yet, let someone in Sears corporate know about the incredibly inept planning and delivery of your appliances!!! The Sears here delivered our fridge and installed it the day after we bought it. I couldn't believe they delivered and installed on a Sunday morning! also, the absolute nicest, fastest, and most polite delivery/installer guys I have ever ever met. If a south Pittsburgh Sears can deliver such service, why not Memphis?